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Support

We're here for you!

Need to reach our support team? The quickest and easiest way is through our self-service portal, TopDesk. Also, feel free to check out our informative FAQ to see if your question has already been answered there.

TopDesk

Support

Welcome to register your inquiry in TOPdesk!

Providing you with excellent support is crucial for us at Flex. In our web portal TOPdesk, registered contact persons can quickly and easily register and track the status of their inquiries. 

We answer your questions on weekdays from 8:00 AM to 4:00 PM (day before holiday from 8:00 AM to 2.00 PM). We are available by phone from 8.00 AM to 12.00 PM on weekdays, tel. +46 19 10 39 15.

We look forward to assisting you!

problem

Let's share screens!

Encountered an issue? Let's connect and share screens to work through it together! TeamViewer is the tool we use to provide remote support. If you haven't installed it yet, you can quickly and easily download it by clicking the button below.

FAQ

I forgot my password for Flex HRM; what should I do?

If you've forgotten your password, someone with administrator rights at your organization needs to assign a new password by entering it for the relevant user under Administration > General > Users/Authorities. Once the new password is set, specify that the user must change it at the next login. Alternatively, you can click on "Reset Password" to generate a new password, and the user will receive an email prompting them to change their password at the next login.

I forgot my password for TOPdesk; what should I do?

Go to TOPdesk. Click on the link "Forgot your password?". Enter your username or email address and click Send. A new password will be sent to the email address you provided.

We need to set up a new company in Flex HRM; how do we do it?

For assistance with setting up a new company in Flex HRM, please get in touch with our consulting booking. Log in to TOPdesk and navigate to Consultant Booking. There, fill out the web form with more details about your inquiry. We will then get back to you as soon as possible.

We want to integrate Flex HRM with one of our other systems; how do we do it?

You can easily integrate all systems with Flex securely and flexibly. There are two different ways to integrate with Flex: via Web API or text file.

We're happy to help you with your integration questions about our systems. To ensure we can help you in the best possible way and book the right resource for your question, please log in to TOPdesk and fill out the form found via the Flex Integrations entrance.